Telemedicine

Telehealth refers to a medical visit where a video call takes place between a patient and doctor or Nurse Practitioner, which allows the patient to receive medical care.

As a courtesy to our patients, Your Health House Calls will submit claims to your primary and secondary insurance providers on your behalf. However, the primary responsibility for the account is yours. Please remember to bring your most recent insurance card to your next appointment. Companies not listed will require you to pay for your visit prior to seeing our medical provider. To maximize your health insurance benefits, please contact your insurance company’s customer service department for policy and benefits verification. Also, to ensure that our provider is listed as your PCP. The customer service phone number should be located on the back of your health insurance card.

It is optimal but not necessary for a telehealth visit to take place via video. Often a patient who does not have the technology for a video call will have a family member, neighbor, or friend who can give them the use of their smart-phone or computer for a visit.

Like an office visit, it usually lasts for between 15 and 70 minutes, depending on patient needs. The doctor or nurse practitioner performs the same functions he or she would during a face to face appointment, in the same amount of time.

A telehealth visit is a way for patients to receive non-emergency medical care at home and to avoid the inconvenience and discomfort of a trip to a doctor’s office, urgent care, or a hospital. The patient will also avoid spending time in a waiting room where there is the danger of exposure to the virus, the flu, or other infection.

Care might include: diagnosis, medical advice, testing, medication adjustments, treatment options defined, advanced care conversations, and additional services like home health or hospice ordered.

Any type of emergency care would not be available. A telehealth visit would not be appropriate to address bleeding, acute chest pain, shortness of breath—anything requiring an emergency room visit.

Some telehealth companies require a patient to be at least 18 years old. If an adult patient is unable to communicate, it is possible to have a telehealth visit with a family member or caregiver present to speak and act on their behalf.

As a courtesy to our patients, Your Health House Calls will submit claims to your primary and secondary insurance providers on your behalf. However, the primary responsibility for the account is yours. Please remember to bring your most recent insurance card to your next appointment. Companies not listed will require you to pay for your visit prior to seeing our medical provider. To maximize your health insurance benefits, please contact your insurance company’s customer service department for policy and benefits verification. Also, to ensure that our provider is listed as your PCP. The customer service phone number should be located on the back of your health insurance card.

No. We do not accept Advicare, GHI or out-of-state Medicaid.

Absolute Total Care, Aetna, BCBS (ALL PLANS), Cigna (formerly Great West Healthcare), Cigna West (Agape Senior Employees), Coventry, Choice Care, Humana/Humana Choice, Medcost, Medicare, Medicaid – SC, Medicare RAILROAD, MOLINA, Select Health/First Choice Medicaid, United Healthcare Community Plan (ALL PLANS), WellCare, WellPath.

For prior authorizations, please contact 1.888.559.1010 or 1.888.588.9842.