Medical Attention at All Times

Telemedicine

Telemedicine involves the practice of a primary care physician monitoring your health without having to come to the doctor’s office. SC House Calls offers a personalized healthcare experience catered to meet your needs.

Imagine having high-tech telehealth services without having to leave home. SC House Calls is revolutionizing healthcare delivery by directly providing medical services in the patient's home. Along with the coordination of In-home and Telehealth visits, our 24-7 "Center for Telehealth," staffed by medical professionals, is available to answer healthcare inquiries. Our "Patient Portal" allows access to the patient's medical record and can be configured to allow authorized family member's access.

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Frequently Asked Questions

What is Telehealth?

Telehealth refers to a medical visit where a video call takes place between a patient and doctor or Nurse Practitioner, which allows the patient to receive medical care.

Why would someone choose Telehealth?

A telehealth visit is a way for patients to receive non-emergency medical care at home and to avoid the inconvenience and discomfort of a trip to a doctor’s office, urgent care, or a hospital. The patient will also avoid spending time in a waiting room where there is the danger of exposure to the virus, the flu, or other infection.

Does my insurance cover your services?

As a courtesy to our patients, SC House Calls will submit claims to your primary and secondary insurance providers on your behalf. However, the primary responsibility for the account is yours. Please remember to bring your most recent insurance card to your next appointment. Companies not listed will require you to pay for your visit prior to seeing our medical provider. To maximize your health insurance benefits, please contact your insurance company’s customer service department for policy and benefits verification. Also, to ensure that our provider is listed as your PCP. The customer service phone number should be located on the back of your health insurance card.

Do patients have to fill out forms or make any other preparations before a telehealth visit?

As a courtesy to our patients, SC House Calls will submit claims to your primary and secondary insurance providers on your behalf. However, the primary responsibility for the account is yours. Please remember to bring your most recent insurance card to your next appointment. Companies not listed will require you to pay for your visit prior to seeing our medical provider. To maximize your health insurance benefits, please contact your insurance company’s customer service department for policy and benefits verification. Also, to ensure that our provider is listed as your PCP. The customer service phone number should be located on the back of your health insurance card.

What type of care can be delivered by Telehealth?

Care might include: diagnosis, medical advice, testing, medication adjustments, treatment options defined, advanced care conversations, and additional services like home health or hospice ordered.

What would not be possible in a telehealth visit?

Any type of emergency care would not be available. A telehealth visit would not be appropriate to address bleeding, acute chest pain, shortness of breath—anything requiring an emergency room visit.

Can a patient have a telehealth visit even if they can't make a video call?

It is optimal but not necessary for a telehealth visit to take place via video. Often a patient who does not have the technology for a video call will have a family member, neighbor, or friend who can give them the use of their smart-phone or computer for a visit.

How long does a typical telehealth visit last?

Like an office visit, it usually lasts for between 15 and 70 minutes, depending on patient needs. The doctor or nurse practitioner performs the same functions he or she would during a face to face appointment, in the same amount of time.

Can anyone in any condition or age have a telehealth visit?

Some telehealth companies require a patient to be at least 18 years old. If an adult patient is unable to communicate, it is possible to have a telehealth visit with a family member or caregiver present to speak and act on their behalf.

Do we accept Advicare, GHI or out-of-state Medicaid?

No. We do not accept Advicare, GHI or out-of-state Medicaid

What does SC House Calls accept?

Absolute Total Care, Aetna, BCBS (ALL PLANS), Cigna (formerly Great West Healthcare), Cigna West (Agape Senior Employees), Coventry, Choice Care, Humana/Humana Choice, Medcost, Medicare, Medicaid – SC, Medicare RAILROAD, MOLINA, Select Health/First Choice Medicaid, United Healthcare Community Plan (ALL PLANS), WellCare, WellPath, For prior authorizations, please contact 1.888.559.1010 or 1.888.588.9842.

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