Patient Over Provider

In Home Medical Care

SC House Calls nurse practitioners (NPs) provide in home medical services following a hospital stay or skilled nursing facility (SNF) stay. Our NPs will assess the patient's needs, order medications and labs as medically necessary, and may send a summary of the visit to the patient’s primary care providers.

Our protocols for patient visits are based on risk adjustment factor scores assigned to patients to determine the number of in-home visits that aim to prevent unnecessary hospital visits and proactive health. In-Home medical appointments offer most of the same services associated with a traditional office visit, including mobile labs and mobile x-ray. SC House Call patients have 24-7 access to medical professionals, access to a pharmacist for medication reconciliations, and psychiatric specialists' availability.

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Frequently Asked Questions

What services are covered?

Any service provided in a regular Doctor's office visit can be administered in a home visit. SCHC partners with mobile lab and mobile x-ray services when required.

Are there trip fees associated

SC House Calls does not charge trip fees to see patients in their homes. Insurance for the provider's service is billed the same as an office visit, with the patient responsible for their co-pay.

Does my insurance cover your services?

As a courtesy to our patients, SC House Calls will submit claims to your primary and secondary insurance providers on your behalf. However, the primary responsibility for the account is yours. Please remember to bring your most recent insurance card to your next appointment. Companies not listed will require you to pay for your visit prior to seeing our medical provider. To maximize your health insurance benefits, please contact your insurance company’s customer service department for policy and benefits verification. Also, to ensure that our provider is listed as your PCP. The customer service phone number should be located on the back of your health insurance card.

How do I become a patient?

To become an SCHC patient, contact the Center for Telehealth by calling 1-800-491-0909 and register as a new patient.

Do you offer lab services?

Yes, our partnership with Mako labs allows bloodwork to be completed in the field with a fast turnaround of results sent to the provider.

Do you offer mobile imaging services?

Yes, we partner with Dynamic Mobile Imaging who can provide in-home x-ray and imaging services

What happens if I miss my appointment?

If you know you are going to miss your appointment, please call us at 1-800-491-0909 to reschedule as soon as you know you will be unavailable. If you accidentally miss your appointment and do not notify us, we will reschedule your appointment. However, if you miss more than three appointments, we will consider discharging you as a patient.

How do I reschedule my appointment

Please call us at 1-800-491-0909 to reschedule your appointment

How do I reach my provider?

Call 1-800-491-0909 or register for the Patient Portal

Do we accept Advicare, GHI or out-of-state Medicaid?

No. We do not accept Advicare, GHI or out-of-state Medicaid

What does SC House Calls accept?

Absolute Total Care, Aetna, BCBS (ALL PLANS), Cigna (formerly Great West Healthcare), Cigna West (Agape Senior Employees), Coventry, Choice Care, Humana/Humana Choice, Medcost, Medicare, Medicaid – SC, Medicare RAILROAD, MOLINA, Select Health/First Choice Medicaid, United Healthcare Community Plan (ALL PLANS), WellCare, WellPath, For prior authorizations, please contact 1.888.559.1010 or 1.888.588.9842.

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