Bridging the Gap with Patient Care Coordinators

                                The new Patient Care Coordinator (PCC) position recently rolled out by South Carolina House Calls (SCHC) further enhances the company's healthcare offerings within both Skilled Nursing Facilities (SNF) and Assisted Living Communities (AL). Nurse Practitioners and doctors who routinely see residents within these communities bring a much-needed primary care level of healthcare to their patients. However, a patient with more specialized needs often still faces the challenges associated with visiting a traditional medical office to receive an enhanced level of care. 

In essence, the PCC now acts as a liaison or bridge by providing patients access to this more specialized care through telehealth. Telehealth has become an excellent vehicle for putting medical specialists inside a patient's room without the prohibited time constraints associated with being physically present. Unfortunately, the concept and reality, especially for the senior population, are hampered by the technological challenges related to the service. 

SCHC, with the help of the PCC, bridges this technological gap by providing the access the patient requires. On a typical call, a PCC coordinating with a specialist facilitates the call onsite at the pre-scheduled time by connecting the patient, caregiver, and provider for the virtual visit. 

The caregiver now has the advantage of being involved with their loved ones' care from anywhere in the world. The provider can see and help more patients in a day, and the patient's challenges of leaving the community for a traditional office visit are alleviated. SCHC currently facilitates pharmacy consults, phycological assessments, advanced care planning, and social work visits through telehealth. Additional specialty patient requirements can also be addressed using the PCC model.  

SC House Calls is a network of nearly 250 medical professionals providing In-home medical house calls and Telehealth visits to Private Residences, Assisted Living Communities, and Skilled Nursing Facilities. SC House Calls serves all 46 Counties of South Carolina. New patient registration, appointments, and  
24-7 access to medical professionals is available through its Center for Telehealth @ 800-491-0909